Service Agreement

To secure your booking with Time Saver Cleaning Services, a credit card is required and will be kept on file for convenience and security. A temporary authorization hold will be placed on the credit card 24 hours before the scheduled service date to confirm the booking. Rest assured, your credit card will only be charged after the completion of your cleaning service. We prioritize your privacy and security; therefore, all credit card information is securely managed by Stripe, a leading payment gateway provider. Stripe specializes in the secure handling of credit card transactions and electronic payments, ensuring your financial data is protected with the highest standards of security and compliance.

We understand that plans can change, and flexibility is key to accommodating those unforeseen circumstances. When you book a service with Time Saver Cleaning Services, an account will be created for you. This account allows you to conveniently manage your bookings online, including the ability to reschedule or cancel a service directly through our website at any time. You can also cancel your booking by calling 704-266-2026 or by sending an email to contact@timesavercleaning.com.

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Please be aware that we require a minimum of 24 hours notice for any cancellations to avoid a cancellation fee. This policy allows us to manage our scheduling and staffing efficiently. Cancellations made with less than 24 hours' notice will incur a $50 cancellation charge. By providing timely notice, you help us maintain our commitment to excellence and service flexibility, ensuring we can accommodate all our clients' needs effectively.

If you encounter any issues with the quality of our cleaning service, we urge you to contact us within 24 hours of your appointment. To support your claim, please provide photos of the areas of concern. Our commitment to a 100% satisfaction guarantee means we will promptly address any discrepancies by sending our team back to re-clean the missed or inadequately cleaned areas, adhering to our detailed checklist. This follow-up service will be arranged within five business days, at a date and time that suits you.

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Please be aware that once a service is completed, we do not offer refunds for the price of the service. However, we understand the importance of delivering the full scope of services you've paid for. In instances where a specific service was booked and paid for but not cleaned—for example, if payment was made for cleaning five rooms and only four were cleaned, or if an additional service was included but not performed—we will issue a refund for the unfulfilled portion of the service.

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Your satisfaction is our top priority, and we appreciate the opportunity to rectify any issues to meet our high standards of cleanliness and customer service.

For your convenience and peace of mind, it's not necessary for you to be at home while we carry out our cleaning services. However, to ensure seamless access and security for both parties, please consider the following guidelines:

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• Alarm Systems: If your home is equipped with an alarm, kindly provide us with the key code and instructions. This will allow us to deactivate the alarm upon our arrival and reactivate it after we leave, maintaining the security of your home.

• House Key Access: In instances where a house key is needed to enter your home, please arrange for one to be available to us. Due to liability reasons, we are unable to retain keys between visits. We recommend the use of a lockbox for this purpose, which has proven to be a secure and convenient solution for many of our clients.

• Waiting Policy: Upon arrival, we can wait for up to 20 minutes to gain access to your home. This ensures that we can begin our work promptly and maintain our schedule for the day. If access is not provided within this timeframe, unfortunately, we will have to leave, and a lock-out fee of $70 will be applied to cover the lost time and scheduling impact.

• Access Window: We understand that traffic and other variables can affect timing, so we provide a 1-hour window for our arrival (for example, between 8 AM and 9 AM). This flexibility helps us manage unforeseen delays and ensures that we have sufficient time to bring in our supplies and start our work efficiently.

Our commitment to excellence is reflected in the rigorous process we undertake for screening, hiring, and training our staff, alongside establishing comprehensive work policies to ensure top-notch performance and safeguard our reputation. To uphold the integrity of our services and prevent direct solicitation between our employees and customers, we have an agreement in place. This agreement, accepted by both parties upon booking, aims to preserve the quality service our clients expect. Please note, a $3,500 finder’s fee will be applied if you engage any of our cleaning technicians directly for work, both during their tenure with Time Saver Cleaning Services LLC and for a period of 12 months following their departure. By choosing our services, you acknowledge hiring Time Saver Cleaning Services LLC as a company, not its individual employees, aligning with our Terms of Service.